THE PROBLEM
Every unanswered call is a case you never hear about.
It's not one bad day. It's the structure of a migration practice — in four places.
In consults all day
A consult runs forty-five minutes to an hour, phone on silent. Whoever rang is talking to another agent by the afternoon.
The wrong time zone
People planning a move to Australia call from São Paulo, Mumbai, Manila — their business hours, your 2am. The night swallows the call.
Not in English
A nervous first call in Portuguese hits an English-only voicemail and hangs up. Not because you couldn't help — because nobody answered in their language.
No follow-up
Consult requests sit in the inbox. Enquiries that asked for a call back never get one. Matters rarely say no — they just go quiet.
None of this is fixed by working harder. It's fixed by a system that never sleeps — in two languages.
THE SYSTEM
One line from the first call to a booked consult.
Five things happen on it — automatically, in seconds, every time. It doesn't practise migration law. It catches the enquiry and hands you the matter.
Answer
Picked up day, night, weekend — in English and Portuguese. It opens by saying what it is: an AI assistant, on a transcribed call.
2:04 am — answered
Intake
Name, contact, where they're calling from, what they're trying to do, timeframes — written down before you wake up.
Enquiry — partner visa. Calling from São Paulo. Prefers Portuguese. Consult requested.
Intake · 2:07 am
Triage
New matter, existing client, or wrong number — routed accordingly. It never answers visa questions, never assesses eligibility. Ever.
- new matter → consult
- existing client → flagged to you
- visa question → "that's what the consult is for"
Book
Straight into your calendar, confirmed by SMS. You walk in holding the intake summary.
Report
You see every enquiry it caught — one line each. After-hours count included, every week.
Missed call · 2:04 am → consult Thu 10:00 am
One line per enquiry.
It works with the number and calendar you already have — built inside the line the law draws: intake and booking, never advice.
See the guardrails →THE LINE IT NEVER CROSSES
Built for a regulated profession.
Migration advice in Australia is restricted for good reason. The system is built around that line, not near it.
Never gives advice.
Hard-scoped to intake, triage and booking. A caller's visa question gets one answer: that's exactly what the consult is for — and it books it.
Discloses itself on every call.
Callers hear they're speaking with an AI assistant and that the call is transcribed. No robots pretending to be humans.
Transcripts, not recordings.
Text only — no audio kept — and transcripts auto-delete after 60 days. You can read every word of every call in between.
You stay the agent.
The system captures and organises. Advice, strategy and the client relationship stay with the registered professional: you.
WHO BUILDS IT
Felipe Bentes — founder. Builds every system himself.
Former lawyer and civil servant in Brazil. Started again from zero in Australia. Lives in Perth with his wife and daughter, and builds the actual phone, text, follow-up and booking systems — hands-on. Not slideware.
He's been the person ringing from the wrong time zone, in his second language, hoping someone would answer. That call is personal.
If we talk, you're talking to the person who builds it.
Former lawyer, Brazil
Builds every system himself
Perth, WA · ABN 69 943 709 265
HOW IT STARTS
From one call to a running system.
The call
45 minutes
You talk about the practice. Felipe finds where enquiries slip — after hours, in-consult, in other languages. No prep, no slides.
The Leak Report
one page
Where your consults slip away — mapped on the call, then proven with 14 days of your real call data. Yours to keep either way.
The build
piece by piece
Felipe builds around what you already use. Nothing goes live without your say-so. It costs you a few answers, not your week.
Run
every week
It catches. You see everything it caught — one line per enquiry.
Leak Report
Harbour Migration — 14 days measured
01
After-hours calls
Ring out overnight. Tuesday 2:04 am: rang out, no voicemail.
02
Language
Enquiries in Portuguese reach an English-only voicemail.
03
Slow replies
Consult requests wait until the next day for an answer.
04
No follow-up
Enquiries that asked for a call back never get one.
Measured — 14 days
38 calls in · 9 after hours · 6 not in English
≈ $/mo recoverable — your real number goes here. That's what the measurement finds.
What it would take to stop it
The Receptionist first — answering in both languages — then The Chaser, built around the tools already in place.
This is what you leave the first call with — and after 14 days of measurement, it carries your real numbers. Your channels, your worst leak first, on one page, in plain words. If nothing's leaking, the report says that too, and we shake hands and part ways.
You approve each piece before it runs. The system is built around what you already use — nothing gets ripped out.
Get yours — book the call →STRAIGHT ANSWERS
The questions agents ask. Answered straight.
Does it give migration advice?
No — and it can't be talked into it. It's hard-scoped to intake, triage and booking. Any visa or eligibility question gets one answer: that's what the consult is for — want me to book you in?
What languages does it speak?
English and Portuguese at launch. Others can be added per practice — tell us what your callers speak.
What happens when an existing client calls?
It recognises an existing matter, takes the message, and flags it to you separately from new enquiries — nothing urgent sits in a queue.
Do callers know it's an AI?
Yes, immediately — every call opens with the disclosure. Honesty converts better than tricks, and your registration is the asset being protected.
What about confidentiality?
Text transcripts only, no audio stored, auto-deleted after 60 days. You can read or delete anything sooner.
What does it cost?
It depends on what's leaking. The exact quote comes out of the strategy call, in writing, before you commit to anything.
THE FIRST STEP
Find out what the night is costing you.
Forty-five minutes, straight answers. You leave with a one-page report showing how many enquiries the practice loses after hours and in-consult — and what it would take to catch them.
Books straight into Felipe's calendar. 45 minutes, no pressure.
"I read every booking." — Felipe
Illustration: a week of consults — Monday 8:30 am, Thursday 10:00 am, Friday 2:15 pm — delivered by the system into a calendar.